Manage your subscription
The Subscription screen shows your current plan. It lets you switch to the Pro or Entreprise plan, manage a current subscription, or follow a cancellation that is already scheduled.
This screen is reserved for members who have the Manager of the subscription permission (or Administrator). See Manage users.
The three plans
| Free | Pro | Entreprise | |
|---|---|---|---|
| Active QR codes | 3 at most | Unlimited | Unlimited |
| Statistics history | Last 7 days | Last 15 months | Last 15 months |
| Users | 1 | Unlimited | Unlimited |
| Multiple selection, tags, ZIP download, CSV export | No | Yes | Yes |
| Custom domain | No | 1 | 1 |
| API | No access | 5 QR creations via the API per month, 1 API key | 100 QR creations via the API per month, up to 10 API keys active at the same time |
| Price | CHF 0 | CHF 15/month or CHF 150/year | CHF 72/month or CHF 720/year |
No VAT applies: Skyday Sàrl is not registered for Swiss VAT; the amount shown is the amount you pay. Current prices are listed on the Pricing page; the price shown at the time of your subscription or purchase is the price that applies.
The Entreprise plan includes everything in the Pro plan. It makes sense if you create more than 5 QR codes per month via the API, or if you need more than one API key active at a time. The choice of plan depends on your use of the API, not on your legal form: a business that manages its QR codes in the application has everything it needs with the Pro plan. The Free plan is not a time-limited trial: you can stay on it for as long as you like.
Switch to the Pro or Entreprise plan
When your account has no paid subscription (Free plan, including during the grace period or when the account is limited to the Free plan), four options are offered as cards:
- Pro monthly and Entreprise monthly: billed every month, Subscribe button;
- Pro yearly and Entreprise yearly: billed every year, with the equivalent of 2 months free compared with the monthly rate, Subscribe button.
When you click Subscribe, you are redirected to a secure payment page from Stripe, our payment provider. You enter your card there directly: QR Suisse never sees, receives or stores your card number. The subscription starts as soon as the payment is confirmed.
If the cards are not displayed, the screen shows “Prices are temporarily unavailable.”: try again a few minutes later.
When you return from the payment page
- Activation in progress…: your payment has been received, the subscription will be active in a few moments. The message “Thank you! Your … subscription is active.” confirms the activation.
- If activation takes longer, the screen says so and offers the Check again button. If nothing changes after several minutes, write to contact@qrsuisse.ch with the email address of your account.
- If the payment does not go through or you abandon it, the screen shows “Something went wrong — would you like to try again?”, with Try again or Continue with the Free plan. Nothing has changed on your account: it stays on the Free plan.
If you chose a paid plan when signing up
You can choose Pro or Entreprise as soon as you create your account. The account is first created on the Free plan, then you are taken to the payment page. If you do not complete this payment, your account stays on the Free plan. If you had chosen Pro, a “You haven't finished upgrading to Pro.” banner then offers you Resume payment. A single reminder may also be sent to you by email; it contains a link to cancel this choice if you prefer to stay on the Free plan. If you had chosen Entreprise, subscribe from the Subscription screen.
Use a promo code
The Subscription screen reminds you of this in the “Have a promo code?” box: the code is entered on the Stripe payment page, with the “Add a promo code” link, and not on the Subscription screen. A code may be limited in time, in its effect (number of months, plan option concerned) or in its number of uses, and cannot be combined with another code. These conditions are given to you when you receive the code. A code can also be used when buying an API creation pack, if the payment page offers it. It does not apply, however, to switching from Pro to Entreprise or to a change of billing interval, which take place without a payment page.
Manage an active Pro or Entreprise subscription
Once you have subscribed, the screen shows your plan, your billing interval (monthly or yearly) and the date of the next renewal, with a Manage my subscription button. This button opens your Stripe customer portal, where you can:
- change your payment method;
- view and download your invoices;
- cancel your subscription.
All three operations go through this secure Stripe portal, not through the QR Suisse screen.
For an Entreprise subscription, this portal may occasionally be temporarily unavailable. The screen then shows: “Managing your Entreprise subscription is temporarily unavailable.” Write to contact@qrsuisse.ch, and the team will take care of it.
Switch from Pro to Entreprise, and back
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Switch to the Entreprise plan: Switch to the Entreprise plan button. The “Confirm the switch to Entreprise” window shows the amount charged today: you only pay the price difference pro rata for the current period, on your saved payment method, without a new payment page. Click Confirm and pay. The change is immediate as soon as this charge has succeeded: your quota of creations via the API and your number of allowed keys move to the Entreprise level straight away. If the charge fails, your account stays on the Pro plan.
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Return to the Pro plan: Return to the Pro plan at the end of the period button. The return takes effect at the end of the Entreprise period already paid for. You keep all the Entreprise benefits until that date and can cancel this change until then. On the scheduled date:
- your monthly quota of creations via the API reverts to that of the Pro plan (5 per month); your creation packs remain usable;
- if you have several active API keys, the oldest one (by creation date) remains active and the others are frozen. A frozen key refuses any call to the API, so the tools that use it stop working, but it is neither revoked nor deleted. It remains visible in your dashboard with the “Frozen” badge, and you can revoke it at any time (rotating its secret does not unfreeze it);
- frozen keys count towards your plan's key limit: on the Pro plan, you will only be able to create a new key after revoking all your existing keys, frozen ones included;
- if you then switch back to the Entreprise plan, your frozen keys become active again automatically and immediately.
Before the scheduled date, check which key your tools use (CRM, automations, scripts). If it is not the oldest one, revoke before that date the older keys you no longer need: at the switch, the oldest of the remaining keys is the one that stays active. This return is not the end of a subscription: your QR codes and your custom domain are not affected.
Switch from monthly to yearly billing, or back
Switch to yearly billing or Switch to monthly billing buttons. Your plan (Pro or Entreprise) does not change. The change takes effect at the next renewal, billed at the price of the new billing interval, with no immediate payment. The current period is not changed, extended or refunded. You can cancel this change until then. Switching from yearly to monthly is no longer possible in the 48 hours before the renewal; you can request it just after the renewal.
Only one change can be pending at a time. While a billing interval change is scheduled, you can neither switch to the Entreprise plan nor schedule the return to the Pro plan. While a return to the Pro plan is scheduled, you cannot change your billing interval. Cancel the pending change first. These changes are not offered during a payment failure or while a cancellation is scheduled.
The other cards on the screen
Depending on your plan and your permissions, the Subscription screen also shows:
- Custom domain: Configure a domain or Manage buttons. See Use your own domain.
- API keys: Manage my API keys button, for members who have both “Manager of the subscription” and “Manager of API keys” (or Administrator). The API keys screen itself opens with “Manager of API keys” alone.
- API creation packs: see below, for members who have both “Manager of the subscription” and “Manager of API keys” (or Administrator).
Buy API creation packs
The creations via the API included in your plan (5 per month with Pro, 100 with Entreprise) are counted per calendar month, reset on the 1st of each month and cannot be carried over. If this quota is not enough, you can buy API creation packs from the API creation packs card on the Subscription screen, with an active Pro or Entreprise subscription. This card only appears to members who have both “Manager of the subscription” and “Manager of API keys” (or Administrator). A pack:
- is paid in a single payment, on a Stripe payment page, with no renewal and no refund;
- adds to your monthly quota and to the packs already purchased (packs are cumulative): its creations are used once the month's quota is exhausted, oldest packs first;
- remains usable with no time limit as long as your Pro or Entreprise subscription is active. If that subscription ends, the balance is kept but frozen (it is no longer displayed while your account is on the Free plan). It becomes usable again, with the same balance, as soon as you take out a Pro or Entreprise subscription again.
Pack prices are shown on the Pricing page and on the payment page before each purchase; the price shown at the time of purchase is the price that applies.
Cancel
Cancellation is done from the Stripe customer portal (Manage my subscription button). It takes effect at the end of the period already paid for: you keep all the benefits of your plan (Pro or Entreprise) until that date, with no pro-rata refund for the remaining time. The Subscription screen then shows the end date and two buttons: Resume my subscription (to undo the cancellation as long as the period has not ended) and View my invoices.
After that date, your account returns to the Free plan according to the rules described in Understand your account status, and the viewable statistics history goes down to 7 days (older data is kept). Your API keys and the balance of your creation packs are frozen: the tools that use your keys stop working, but nothing is deleted or reset to zero. Keys and packs become usable again automatically as soon as you take out a Pro or Entreprise subscription again. Only deleting your account erases them permanently.
Custom domain: QR codes printed with your domain stop working
Without an active Pro or Entreprise subscription, your custom domain is no longer provided, with no grace period. All QR codes printed or distributed with your domain's address (for example qr.your-company.ch/r/…) stop working, including your 3 oldest QR codes. QR Suisse cannot redirect them to the QR Suisse address, and nothing can restore them as long as you stay on the Free plan. Only QR codes whose address starts with qrsuisse.ch/r/… follow the Free plan rules described in Understand your account status.
The end of the subscription is not the only case: these QR codes also stop working if you remove the domain (possible at any time, whatever your plan), if your DNS configuration no longer points to QR Suisse, or if our checks find it incorrect. Before cancelling, take into account the materials already printed with your domain, and read Use your own domain.
If a payment fails
If a charge fails (expired card, limit reached, refusal by the bank), a “Your last payment failed.” banner appears at the top of your screens, with an Update button that opens your Stripe customer portal. On the Subscription screen, your plan's card offers the same access with the Update my payment method button. Stripe notifies you by email and automatically retries the charge over a few days.
If no charge succeeds, your Pro or Entreprise subscription ends and the rules described in Understand your account status apply: grace period, then account limited to the Free plan, unless you have 3 active QR codes or fewer (the account then simply returns to the Free plan). In all cases, your API keys and your creation packs are frozen and your custom domain is no longer provided, as after a cancellation.
Frequently asked questions
How do I cancel my Pro or Entreprise subscription?
On the Subscription screen, click Manage my subscription, then cancel from your Stripe customer portal. Cancellation takes effect at the end of the period already paid for, with no pro-rata refund.
Can I switch from monthly to yearly billing, or back?
Yes, with the Switch to yearly billing or Switch to monthly billing buttons. The change takes effect at the next renewal, with no immediate payment, and your plan does not change.
Can I switch from Pro to Entreprise, then go back to Pro?
Yes. The switch to Entreprise is immediate: you pay the difference pro rata. The return to Pro takes effect at the end of the Entreprise period already paid for.
Do my API creation packs expire?
No, as long as your Pro or Entreprise subscription is active: the creations purchased remain usable with no time limit, until used up. If the subscription ends, the balance is frozen, without being lost, and becomes available again as soon as you subscribe again.
Why can't I see the “API creation packs” card?
It is reserved for members who have both “Manager of the subscription” and “Manager of API keys” (or Administrator). Ask an administrator of the account.
What happens to my API keys if I return to the Pro plan or cancel?
They are frozen, not deleted. When you return to the Pro plan, only the oldest one remains active. After a cancellation, they are all frozen. A frozen key refuses calls to the API. On the Pro plan, it remains visible in your dashboard with the “Frozen” badge. On the Free plan, your keys are kept but not accessible: you can neither see nor manage them until you take out a Pro or Entreprise subscription again. They then become active again automatically, within the limit of your new plan.
Do I need the Entreprise plan because I am a business?
No. The plan depends on your use of the API, not on your legal form. The Entreprise plan makes sense if you create more than 5 QR codes per month via the API or if you need more than one API key active at a time.
Where do I enter my promo code?
On the Stripe payment page, after clicking Subscribe, with the “Add a promo code” link. The Subscription screen has no field for it.
What happens if my payment fails?
A banner tells you, with a button to update your payment method. Stripe retries the charge over a few days; if no attempt succeeds, the subscription ends.
I chose Pro when signing up, but my account is on the Free plan. Why?
Because the payment was not completed. Use the Resume payment button in the banner, or subscribe from the Subscription screen.
Do I get a refund if I cancel during the period?
No. Amounts already paid for the current period are not refunded, either in full or pro rata; creation packs already purchased are not refunded either. If you are not sure you want to commit for a year, choose the monthly subscription.